وظائف بالخطوط الجوية القطرية

QATAR AIRWAYS recrute un E-Commerce Officer et Cargo Operations Supervisor

E-Commerce Officer

Your key responsibilities will include the planning and implementing of a program of promotional offer, value adds and ancillary product propositions to achieve revenue and yield improvement. You will design and manage the online marketing activity using PPC, SEO, viral, display, email marketing and affiliate campaigns whilst ensuring the delivery of all campaign applications on time, to budget and the highest standard.

The position covers one of the largest markets within Africa.

About You

Bachelors Degree in Marketing or e-commerce

Minimum 4 years of job-related experience required

B2C e-marketing experience / online travel retail experience a definite advantage

Prior experience in a multinational company coordinating requirements from global offices and head office highly desirable

Work experience in an online marketing agency or e-commerce/digital marketing department of a B2C retailer essential (travel industry preferred)

Demonstrated experience and results in managing at least two of the following areas: Search Engine Marketing, Email Marketing, Affiliate Programs, account management of online marketing partnerships, Display Advertising, Social Media

Proven commercial skills including business analysis and metric skills

Strong numerical & analytical skills including accurate calculation of return on investment

Expert knowledge of working with MS office packages

Personal drive and high level of communication skills. Fluency in English to a management presentation level essential

Attention to detail and knowledge of best practice web designs (ad creative, online sales promotions, micro site

Travel industry experience or prior airline experience a definite advantage

Must be fluent in English and Arabic

Note: you will be required to attach the following:

Resume / CV

Copy of Highest Educational Certificate

Copy of Passport

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Cargo Operations Supervisor

This role ensures that QR Standards and Procedures are implemented in order to achieve overall goals, plans, supervise and support the staff in order to provide quality customer service and surpass revenue targets.

Accountabilities

Co-ordinate with the GHA staff on a regular basis

Ensure all safety measures are taken by operations staff as well as GHA

Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible on time performance for freighters

Handle customer requirements/request professionally, resolve difficult issues and reduce customer complaints.

Prepare the staff roster to ensure proper distribution of manpower and brief staff on changes within the industry and QR products/services

Support Sales to keep systems updates with operational information

Prepare Cargo Report

Support import customers for clearance of cargo, liaise with customs authorities to facilitate smooth and timely import clearance

Flight planning with maximum utilization of flight capacity, control and operation exports and import

Handle discrepancies at stations and all administrative issues related to the station

Ensure that notifications are sent officially on Cargo Arrival Information, to freight Forwarders/ Agents / Direct Customers to ensure Cargo does not stay under airlines custody for a long period.

Other duties and responsibilities as requested by the Management

Person

The successful candidate should possess the following:

Bachelor’s Degree or equivalent with minimum of 2 years’ of job related experience

Freighter and odd-sized cargo buildup experience

Detailed knowledge of IATA Cargo handling, DGR, Ramp handling and Load Control experience

Please note that this role requires the candidate to work rotating shifts, including weekends and PHs.